Reach out to us
Need help? Our support team is ready to assist with questions about your account, account-related issues, technical concerns, or general feedback. Contact us any time for quick help with deposits, withdrawals, KYC or game access. You can reach out via live chat, email or phone - whichever is most convenient, and we’ll respond promptly to get you back to playing with minimal delay. We can also advise on active promotions and VIP enquiries.
| Department | Contact |
|---|---|
| Customer support (email & live chat) | [email protected] (live chat usually replies within minutes) |
| General enquiries (billing & account) | [email protected] (typical reply within 24 hours) |
| Affiliate enquiries (partners & tracking) | [email protected] (partner team) |
| Phone (support hotline) | +1 416 582 7469 (English support) |
| Working hours | 24/7 live chat; Mon-Fri, 09:00-18:00 ET for email |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or any situation requiring explanations or document uploads. Please send your message to [email protected] and include a clear subject line, your account ID, and up-to-date contact details to avoid delays. Attaching relevant documents in PDF or photo format helps speed up verification and resolution.
Send us a message
Response Time
Our support team aims to respond to requests promptly. Most inquiries are answered within one business day. Simple account and payment questions often receive same-day replies, while more complex issues, such as KYC checks or dispute investigations, may take longer depending on case details and required third-party verification. We appreciate your patience and will keep you updated as progress is made.
Feedback
We’d love your feedback. Share suggestions, ideas, or any issues you find on the site and our team will review them carefully. Your input helps us improve features, fix bugs, and make the experience smoother for Canadian players. Use the feedback form on the site or email [email protected] and we’ll follow up as soon as possible.