Responsible Gambling Policy

At Booi we are committed to keeping play safe and under control for all Canadian customers. Responsible gambling is a shared duty: we provide tools and guidance so players can enjoy our site without risking their wellbeing. If you ever feel gambling is becoming a problem, please take steps now to limit activity and seek support.

Player protection principles

We prioritise player safety, privacy, and fair play. Our approach is to make safe gambling easy to use and to offer clear options for limiting activity. We monitor accounts for signs of risky play and may contact players who show patterns that suggest harm.

Activity-control tools

Players can manage their account activity using built-in tools. These include deposit limits, loss limits, session reminders, temporary time-outs, and longer self-exclusion. Many controls are available in your account settings; for changes that require assistance you can contact our support team for help.

Deposit limits

Set daily, weekly or monthly deposit limits to keep spending within a budget you control. Limits can usually be increased or decreased from your account, though increases may be subject to a waiting period for your protection.

Loss limits

Loss limits help you cap how much you can lose over a period. Use this tool if you want predictable control over losses and to avoid chasing losses during a session or over time.

Time limits and breaks

Session timers and forced breaks are available to encourage responsible play. You can set reminders to prompt you to take a break, or apply a short time-out when you need immediate separation from gambling activity.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a chosen period. Self-exclusion can be arranged through your account settings or by contacting support. During exclusion you will not be able to log in or place bets, and we will make reasonable efforts to prevent marketing contact.

Signs of problematic behaviour

Common warning signs include chasing losses, betting more than you can afford, borrowing money to gamble, hiding gambling from family or friends, and gambling affecting work or study. Mood changes, anxiety about gambling, or frequent unsuccessful attempts to cut down are also red flags.

Tips for maintaining control

Manage a clear budget, set deposit and loss limits, use session reminders, and take regular breaks. Avoid using credit to gamble, and consider self-exclusion if limits are repeatedly breached. Talk openly with someone you trust if you notice worrying behaviour.

Professional help and support organisations

If you need further help, contact a local provincial problem-gambling helpline, Gamblers Anonymous, or an online support service such as Gambling Therapy. These organisations provide confidential advice and treatment options. If you are in immediate distress, contact local emergency services or your health provider.