Booi Casino Responsible Gambling

At Booi we take responsible gambling seriously. Player safety and controlled play are our priorities, and we provide practical tools and clear guidance so Canadians can enjoy the site without risking harm. If you ever feel your play is becoming problematic, we encourage you to use the account controls below or contact our team for immediate assistance.

Player protection principles

We aim to protect customers by promoting informed, sustainable play. Our approach is simple - give you options to set limits, make support easy to find, and act quickly on requests for account restrictions. We respect your decisions about how you want to manage your account and will support changes requested through your profile or our support team.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits in your account settings. Limits are adjustable and intended to help control how much you commit to play. If you need assistance changing limits or want a temporary reduction, contact [email protected] and we will process the request promptly.

Loss limits

Loss limits let you cap total losses over a chosen period. These limits are applied to your account to reduce risk and provide a predictable spending profile. Use them alongside deposit limits for a balanced approach to bankroll control.

Time limits and account breaks

Take a break by using the time-out feature in your profile. Time-outs can be short breaks or longer account freezes, depending on your needs. During a time-out you will not be able to place bets or access wagering features until the chosen period ends.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a minimum period selected by you. Self-exclusion can be extended and is intended for customers who need a sustained break from gambling activity. Contact [email protected] to start the process.

Signs of problematic behaviour

Watch for changes in play patterns that may indicate trouble - increasing deposit amounts, chasing losses, borrowing to play, playing for longer than intended, or hiding activity from family. If you notice these signs in yourself or someone close to you, consider using limits, taking a time-out, or activating self-exclusion.

Tips for maintaining control

Set realistic deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and keep gambling funds separate from everyday money. Use account tools proactively and review your activity regularly to stay within your budget.

Professional help and support organisations

If you need extra support, reach out to provincial problem-gambling helplines, community counselling services, or your healthcare provider. For account restrictions or immediate assistance from us, contact [email protected]. For clinical or crisis support, consult local health services or your provincial health website to find verified resources near you.