Privacy Statement

At Booi we take your privacy seriously. This Privacy Policy explains what information we collect when you use our services, how we use and protect that information, and the choices available to you. The policy covers account data, payment and transactional records, device and browsing data, and how we share information with third-party providers to operate the online casino for Canadian players.

Types of data we collect

Personal data

When you register an account we collect personal information such as your full name, date of birth, email address, billing and residential address, and government ID for verification when required. We also collect contact preferences and any correspondence you send to our support team.

Technical data

We collect technical information from your device and browser, including IP address, device type, operating system, browser version, language settings, and connection information. This helps with account protection, fraud prevention, and improving site performance on mobile and desktop for Canadian users.

Transactional and activity data

We record deposits, withdrawals, bet history, game activity, and loyalty or promotional activity linked to your account. Payment card or e-wallet details are processed by third-party payment providers and stored only as required for transaction processing or as permitted by applicable law.

How we use your information

We use your data to create and manage your account, process payments, perform identity verification, comply with legal and responsible-gaming obligations, and detect or prevent fraud. We may also use information for customer support, to send account-related notices, and to provide optional communications about promotions if you opt in.

Data protection and storage

We implement reasonable technical and organisational measures to protect personal information against unauthorized access, loss, or misuse. Data is stored on secure servers and retained only as long as necessary for the purposes set out in this policy or as required by law. We take steps to secure KYC documents and financial records in line with industry practice.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support secure login, measure site performance, and provide personalised content. Third-party analytics and advertising providers may also place cookies on your device. You can manage cookie preferences through your browser or account settings.

Information sharing and third parties

We share data with service providers who perform services on our behalf, including payment processors, identity verification vendors, fraud prevention services, game providers, and analytics partners. We require these parties to protect your information and limit use to the services they provide. We may also disclose information to comply with legal obligations or to protect our rights and users.

Your rights and choices

You have rights to access, correct, or request deletion of personal information as permitted by law. You can adjust account settings, opt out of marketing communications, and set responsible-gaming tools such as deposit limits or self-exclusion. To exercise rights or ask questions, contact our support through your account interface.

Access, correction and deletion of data

If you request access or correction we will review and respond within a reasonable timeframe. Deletion requests will be honoured where lawful and where retention is not required for legal, regulatory, or legitimate business reasons.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. When material changes occur we will notify you via the account or site. Continued use of our services after changes means you accept the revised policy.