Privacy Statement

This Privacy Policy explains how we collect, use and protect your personal information when you use our online casino services in Canada. We take your privacy seriously and describe below the types of data we handle, why we need it and how you can manage your information. If you have questions, contact our support team using the address below.

Types of Data Collected

We collect information you provide directly and data generated by your use of the service. This includes account details, transaction records and technical information from your device and browser.

Personal Data

Personal data covers details you give when registering or verifying your account, such as your full name, date of birth, residential address, email address and government-issued ID for KYC checks. Payment details you provide to process deposits or withdrawals are collected and shared with payment processors as needed.

Technical Data

Technical data includes IP address, device type, operating system, browser version, language settings and approximate geolocation. We also collect session data and logs to diagnose issues and improve stability.

Transactional Data

Transactional data refers to account activity like deposits, withdrawals, bets, wins, losses and loyalty points. We keep records of payments, refunds and communications related to your account activity.

Use of Information

We use your information to create and manage your account, verify identity, process payments, provide customer support and comply with legal and regulatory obligations. Data is also used to detect and prevent fraud, enforce our terms and maintain the security of the platform. With your consent, we may send promotional messages about active promotions and account updates; you can opt out at any time.

Data Protection Practices

We store information on secure servers and use standard technical safeguards such as HTTPS and encryption to protect data in transit and at rest. Access to personal data is restricted to authorised staff and selected service providers on a need-to-know basis. We also maintain administrative processes to review and limit data access.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, analyse site performance and deliver personalised content. Third-party analytics and advertising partners may also place cookies for measurement and marketing. You can manage cookie preferences through your browser settings or the cookie controls on our site.

User Rights

As a user in Canada, you have rights over your personal data, including the right to access, correct or delete information we hold about you, and to withdraw consent where processing is based on consent. You may also object to certain processing and request restriction where applicable.

Access, Correction and Deletion

To exercise your rights, contact [email protected]. We may ask for proof of identity before fulfilling requests to protect your account. We will respond to valid requests in a timely manner and provide information about any limits on deletion when retention is required for legal or security reasons.

Information Sharing and Third Parties

We share data with third-party service providers who support our operations, such as payment processors, game providers, customer support platforms, fraud prevention services and legal or regulatory authorities when required. All third parties are contractually bound to protect your data and use it only for authorised purposes.

Privacy Policy Updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, communicated by email. Continuing to use our services after changes are posted means you accept the revised policy.