Terms and Conditions

This page sets out the rules that apply when you use Booi for online casino and related services in Canada. It explains the relationship between us and our users, and describes account obligations, eligibility, acceptable use, promotional rules, payments, dispute handling, and how we update these terms. By using the site you agree to follow these terms and any additional rules published in the cashier, promotions area, or help pages.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Keep your password secure and notify us immediately if you suspect unauthorised access. We allow one account per person and may restrict or close accounts that appear to be duplicate, abusive, or linked to shared household or device misuse. You must provide accurate personal information and update it when it changes. We may suspend access, place holds on funds, or require further verification where we suspect fraud, money laundering, or breaches of these terms.

Eligibility requirements

To register and play you must meet the minimum age requirement shown on the site and be legally permitted to gamble in your place of residence. We do not accept registrations from jurisdictions listed as restricted in our terms. You must be the lawful owner of any payment method used and only use the site for personal, non-commercial play. Where additional local rules apply, those rules take precedence.

Acceptable platform use

Use the site lawfully and in good faith. Prohibited conduct includes multi-accounting, collusion, exploiting software bugs, chargeback abuse, and attempts to manipulate game outcomes. Using VPNs or other measures to conceal your location to bypass restrictions is not permitted. We reserve the right to take corrective action if behaviour harms other players, our systems, or the integrity of games.

General bonus and promotion rules

Bonus and promotion terms are available in the promotions section and apply in addition to these conditions. Bonuses may carry wagering requirements, game contribution rules, maximum bet limits while a bonus is active, and expiry periods. Only one active bonus may apply unless explicitly stated. We may withhold bonus funds or winnings where we suspect abuse or where required verification has not been completed. Promotional offers may be modified, suspended, or withdrawn at our discretion.

Deposits and withdrawals

Accepted payment methods and specific limits are shown in the cashier. Minimum deposit and withdrawal amounts vary by method. We require verification documents before processing withdrawals to comply with our policies and to protect your account. Withdrawal processing times depend on the method chosen and may be subject to payment provider or network fees. We may apply account or VIP limits to periodic withdrawal amounts and, in some cases, pay large wins in instalments.

Dispute resolution

If you have a complaint, contact our support team so we can investigate. We will review relevant account activity and documentation and respond with our findings. If a dispute cannot be resolved through support, parties may pursue other remedies available under applicable law. Using the site does not waive your statutory rights.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to account holders. Continued use of the platform after an update constitutes acceptance of the revised terms. If you do not agree with a change, you should stop using the site and close your account according to the account closure process.